Our commitments

A team at your service

Do you have a comment? A suggestion? Would you like to tell us about your experience in our area? Don’t hesitate to contact us on +33 (0)4 50 58 80 52 or by e-mail at info@passy-mont-blanc.com. You can also leave a review on our TripAdvisor or Google page or fill in our online satisfaction questionnaire!

The Quality approach

Since 2016, the Passy Tourist Office has obtained the Quality Tourism brand. This brand is renewed every 5 years and different audits are carried out every 3 years to ensure its follow-up. This approach ensures the continuous improvement of our services.

Our Quality TourismTM commitments:

  • To provide you with an easily accessible reception and information area
  • To provide you with free, personalised information on the local tourist offer
  • To take into account your opinions, remarks and suggestions, and to measure your satisfaction continuously
  • To provide you with a friendly and attentive tourist advisor who speaks at least 2 foreign languages
  • To guarantee you reliable and up-to-date tourist information
  • To provide you the same quality of welcome and tourist information, whether at our office, by phone, email, post or via our social networks
  • To implement an internal continuous improvement process

The Qualité Tourisme™ brand federates under the same banner the quality approaches of multiple tourism actors in France: hotels, tourist residences, holiday villages, campsites, restaurants, cafés and brasseries, tourist offices, seasonal rental agencies, places of interest and outdoor activities. It is a guarantee of trust and quality of service between tourism professionals and visitors. To find out more, you can watch the video below and click here.


Category I classification

Since 2016, the Passy tourist office has been classified as Category I. This classification guarantees that the tourist office has the vocation to federate the professionals of the territory and to develop the tourist economy in its area of competence.

Our Category I commitments :

  • To provide a reception area that is easily accessible and adapted to all audiences
  • Allow you to sit down and give you free access to WiFi
  • Be open at least 240 days and/or 1680 hours per year
  • Provide a warm and attentive tourist advisor who speaks at least 2 foreign languages
  • Guarantee exhaustive, qualified and up-to-date tourist information, referenced on a computerised database, concerning accommodation, tourist sites, events and activities, means of transport and any other service useful for your stay
  • To give you access to free tourist information via a responsive website translated into two foreign languages as well as complete, free and up-to-date brochures, maps and tourist plans
  • Be committed to a process promoting quality and progress (Qualité Tourisme brand)
  • To be attentive to your needs
  • To provide a tourist observatory for our area of competence
  • Develop and implement a local tourism strategy in collaboration with the local authority

Our commitments to the environment

Consult our eco-gestures charter here.

Consult here the sorting policy of the Mountain Store where our reception office is located.

Consult here the commitments of our communication agency.