Our commitments

A team at your service

Do you have a comment? A suggestion? Would you like to tell us about your experience in our area? Don’t hesitate to contact us on +33 (0)4 50 58 80 52 or by e-mail at info@passy-mont-blanc.com. You can also leave a review on our TripAdvisor or Google page or fill in our online satisfaction questionnaire!

The Quality approach

Since 2015, the Passy Tourist Office has obtained the Qualité Tourisme state brand. This brand is renewed every 5 years and different audits are carried out every 3 years to ensure its follow-up. This approach ensures the continuous improvement of our services.

Our Qualité TourismeTM commitments:

  • To provide you with an easily accessible reception and information area
  • To provide you with free, personalised information on the local tourist offer
  • To take into account your opinions, remarks and suggestions, and to measure your satisfaction continuously
  • To provide you with a friendly and attentive tourist advisor who speaks at least 2 foreign languages
  • To guarantee you reliable and up-to-date tourist information
  • To provide you the same quality of welcome and tourist information, whether at our office, by phone, email, post or via our social networks
  • To implement an internal continuous improvement process

The Qualité Tourisme™ brand federates under the same banner the quality approaches of multiple tourism actors in France: hotels, tourist residences, holiday villages, campsites, restaurants, cafés and brasseries, tourist offices, seasonal rental agencies, places of interest and outdoor activities. It is a guarantee of trust and quality of service between tourism professionals and visitors. To find out more, you can watch the video below and click here.


Category I classification

Since 2016, the Passy tourist office has been classified as Category I. This classification guarantees that the tourist office has the vocation to federate the professionals of the territory and to develop the tourist economy in its area of competence.

Our Category I commitments :

  • To provide a reception area that is easily accessible and adapted to all audiences
  • Allow you to sit down and give you free access to WiFi
  • Be open at least 240 days and/or 1680 hours per year
  • Provide a warm and attentive tourist advisor who speaks at least 2 foreign languages
  • Guarantee exhaustive, qualified and up-to-date tourist information, referenced on a computerised database, concerning accommodation, tourist sites, events and activities, means of transport and any other service useful for your stay
  • To give you access to free tourist information via a responsive website translated into two foreign languages as well as complete, free and up-to-date brochures, maps and tourist plans
  • Be committed to a process promoting quality and progress (Qualité Tourisme brand)
  • To be attentive to your needs
  • To provide a tourist observatory for our area of competence
  • Develop and implement a local tourism strategy in collaboration with the local authority

Our commitments to sustainable development

1. Visitor reception, communication and membership management

➯ Welcoming all types of clients

Facilitate the reception of families by setting up a partnership with Travelling Kids for the rental of childcare equipment for visitors and residents

➯ Local life

Relocation of our premises to the heart of the inhabitants (moving the Mountain Store to Chedde)

Creation of a public service within one of the Passy residential centres: sale of Swiss motorway stickers, ski passes, school passes, Parvis des Fiz ticket office

➯ Sustainable tourism: staycation, slowtourism and 4-season tourism

Our target clientele is above all local and regional (Passy/Pays du Mont Blanc /Auvergne-Rhône-Alpes)

Promote a 4-season tourism and diversify the non-skiing activities

Promote and organise live arts shows

Enhance the existing local built heritage as a point of entry for tourists

Passy has been designated by the Association Ville des Alpes 2022 for its commitments

➯ Protection of natural environments

Collaboration with Asters to enhance, preserve and raise awareness of the nature reserves

Limiting the completeness of the hiking and mountain biking offer to avoid overcrowding preserved sectors

➯ Waste management

Collaboration with the SITOM on the promotion of eco-actions among visitors and members

➯ Carbon impact and soft mobility

Registration of the Tourist Office in the Accueil Vélo approach

Encouraging visitors to use public transports (“ski by bus” offer)

➯ Energy impact

Promotion of labels and good practices for our members in their sector

2. Tourist Office shop

➯ Local life and economy

Promotion of local talents and know-how through the shop to visitors and residents alike

➯ Waste management

Reasonable purchase of perishable goods to avoid waste

3. Organisation of events

➯ Local life and economy

Local partnerships: exchange of visibility, services and know-how with local companies in a logic of development of the territory

Canvassing our local talents for participation in our events and animations (holding a stand, invitations to trade fairs, interviews, etc.)

➯ Waste management

Removal of edition numbers and dates on goodies (t-shirts, headbands, caps) and team/volunteer outfits so that they can be reused each year

Collaboration with the SITOM on events and activities (waste recycling)

Recycling of perishable food stocks from the trail on animations and events the rest of the year or donation to the food bank

➯ Carbon impact and soft mobility

Encouraging participants to use public transport or carpooling to get to our events

➯ Responsible purchasing

Purchase of consumable goods from local / short circuits and/or organic and/or Fairtrade suppliers

Purchase of materials from local or regional suppliers as much as possible

➯ Protection of natural environments

Stop organising night-time sports activities to protect wildlife

4. Organisation of the Trail du Tour des Fiz®

➯ Local life and economy

In 2022, relocation of the start of the races to the Plateau d’Assy to bring the event to the heart of the inhabitants and recreate activity in this village centre

Promotion of local talents and know-how for the runners’ gifts and podiums (jams, chocolates and soaps made in Passy for the runners’ gifts, Mountain Store for the volunteer t-shirts, Sport Vision, local printing, Ski Indoor 4810, Grosset Janin for the trophies and medals, etc)

Local partnerships: exchange of visibility with local companies and priority canvassing of local talents and companies for future partnerships

Animation of a network of local volunteers: ambassadors of the territory and the event who can be solicited for other events in the commune

➯ Short circuits

Purchase of foodstuffs at the refreshment points from Super U Passy

Local products offered at the refreshment points: sausage, apples, cheese, Alpine spring water, bread and replacement of certain products by local alternatives currently being considered

Use of the municipal kitchen, which works in short circuits, for the post-race meals

➯ Carbon impact and soft mobility

Local runners are the main target of the event to limit the carbon impact

Free shuttles at strategic meeting points to limit the carbon impact of runners and accompanying persons

Shuttles open to all, even to people not participating in the event, to get to the Plateau d’Assy and Plaine Joux

Organisation of the collection of the runners’ race numbers at the start of the races and as close as possible to the runners’ accommodation to avoid journeys

➯ Waste management

Reasoned purchase of perishable foodstuffs: taking into account the number of runners, the weather and the runners’ food preferences before the event

Recycling of unused foodstuffs from other events organised by the Passy Tourist Office or donation to the food bank

Mineral water in 5L cans to limit the use of plastic in Platé (the only place where there is no running water on the race)

Removal of edition numbers and dates from goodies (t-shirts, headbands, caps) and team/volunteer outfits so that they can be reused for several editions

Collaboration with the SITOM for the management of the event’s waste

Sharing of equipment with other local sporting events

Dematerialisation of administrative documents (certificates, registrations)

Reusable signage

➯ Protection of natural environments

Organisation of the event in conjunction with Asters to promote and preserve the nature reserves and limit the number of runners to respect the environments crossed

Roadbook marking with ASTERS for marking rules in sensitive areas

Implementation of preventive (communication beforehand), corrective (over-markings, closure of ancillary paths) and repair (rehabilitation work) actions on the race trails in conjunction with ASTERS and the Passy Town Hall

No night runs in sensitive areas to avoid disturbing the fauna

No use of paint for marking

Maximum use of existing communal infrastructures to avoid the installation of ephemeral structures

➯ Reduction of inequalities

Equality between runners in terms of the rules, regardless of the gender and/or age of the participants

Partnership with the Foyer Mont Blanc Sallanches, which takes in people with disabilities to set up an integration project based on volunteer missions for the Trail

5. General/daily operation of the Tourist Office

➯ Local life and economy

Use of local service providers and suppliers in as many cases as possible: printing, gifts, handling, etc.

Participation in the local life of associations (support by lending equipment, communication, advice, partnerships)

The Tourist Office is an association with a Bureau composed of local partners

➯ Reduction of inequalities

Calling on companies of disabled workers or those in rehabilitation for specific missions

➯ Waste management

Reasonable purchase of perishable foodstuffs to avoid waste

Switch to reusable cloths, towels and floor cloths

Recycling of printer cartridges

Selective sorting

➯ Carbon impact and soft mobility

Optimisation of travel for the distribution of brochures/flyers to members

Carpooling/cycling/walking for staff journeys

➯ Responsible purchasing

Purchase of eco-labelled cleaning products

Purchase of paper reams from eco-managed forests

➯ Energy impact

Changing the windows and entrance door of the Tourist Office for better thermal insulation

Moving the Tourist Office to newer and better insulated premises

Charter of eco-actions in the office (electricity, water, meals, travel, storage and data, purchases, printing)

➯ Responsible purchasing

Purchase of a second-hand vehicle and rental of a new vehicle

Purchase of new household appliances A+

6. Human Resources Management of the Tourist Office

➯ Reduction of inequalities

Regular reception of trainees

Hiring of beginners: the Tourist Office is a springboard for juniors

➯ Waste management

Recovery of team outfits after employees leave for reuse by new arriving members

Charter of eco-actions in the office

Selective sorting

➯ Protection of natural environments

Staff training on issues specific to mountain areas: guard dogs, Nature Reserve House, etc.